Shipping policy

Last Updated: 8 June 2025

Thank you for visiting and shopping at Suppviv UK. The following terms and conditions outline our shipping practices and procedures.

1. Order Processing

1.1. Order Confirmation
Once your order is placed, you will receive a confirmation email with your order details and receipt.

1.2. Processing Time
All orders are processed and shipped on the same business day if received by 2:00 PM (Monday to Friday). Orders placed after 2:00 PM or on public holidays will be processed on the next business day.

1.3. Delays
During periods of high demand, shipments may be delayed by a few days. If a significant delay occurs, we will notify you via email or phone.

2. Shipping Rates & Delivery Estimates

2.1. Shipping Charges
We offer Free Standard Shipping on all orders within the United Kingdom — no minimum purchase required.

2.2. Delivery Timeframe

United Kingdom (Free Standard Shipping): 5–7 business days
Delivered by Royal Mail
Delivery times are estimates and may vary during peak periods or due to carrier delays.

2.3. Shipping Locations
Orders are fulfilled from UK-based warehouses. We dispatch from the warehouse closest to your delivery address based on stock availability.

3. Shipment to P.O. Boxes and APO/FPO Addresses

We do not currently ship to P.O. boxes or APO/FPO addresses within the UK.

4. Shipment Confirmation & Order Tracking

4.1. Confirmation Email
You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking typically becomes active within 24 hours.

4.2. Order Tracking
You can track your order directly through Royal Mail or the relevant courier’s website using the tracking number provided.

5. Customs, Duties & Taxes

Suppviv UK is not responsible for any customs duties, taxes, or fees applied after shipping. All such charges are the sole responsibility of the customer.